info@heartsinaction.com.au
Phone
07 2812 2406
Finding good NDIS support shouldn't feel like a second job.
But for a lot of families, that's exactly what it becomes. Chasing updates. Following up on gaps. Wondering if the person showing up is actually the right person. Feeling like you have to manage the whole thing yourself just to keep it moving. That's not a support problem — that's a provider problem. And it's what Hearts In Action was built to fix. When support is done right, you feel it. Things settle. Progress happens. You stop bracing for the next problem and start trusting that the people around you actually have it handled.
Prefer to talk now? Call us directly: 07 2812 2406
Most NDIS providers deliver a worker. We build a support system.
It's not a small difference. One leaves you hoping things go well. The other is built so they do.
- Matched on personality, routine, communication style, and life goals
- Not whoever's available — whoever's genuinely right
- You have full say before anyone starts
- Team leader check-ins are built into how every placement works
- Workers are supported, guided, and never left to sink or swim
- Issues are caught before they become your problem
- You have one conversation to start. After that, it runs.
- Progress is tracked and visible — not something you have to ask about
- The support gets better the longer it runs, not the other way around
What it feels like when support is finally working the way it should.
From the first conversation, something feels different. It's not a form. It's not a checklist. It's a real discussion about your life, your goals, and who would actually fit. By the time your support worker walks through the door, they already know you — because we made sure of it.
- The relief when your worker already knows the morning routine
- A team leader who calls you — before you have to call them
- The feeling of not having to explain everything from scratch
That first shift often sets the tone for everything. We take it seriously because families remember it.
Somewhere in the first few weeks, families notice something they didn't expect: the absence of problems. Shifts run. Notes get reviewed. The team leader checks in — with you, not just about you. Progress is visible. And you realise you haven't had to follow anything up. That's not luck. That's the structure working.
- A week goes by and nothing went wrong
- You check your phone and there's an update you didn't have to ask for
- Goals are moving and someone else is tracking them
The quiet is the point. It means everything is handled.
The families who stay with Hearts In Action don't stay out of habit. They stay because week after week, the support is still working. The worker still shows up knowing them. The team is still paying attention. And the goals — the real, meaningful goals — are still moving.
- Your worker remembers the small things — not just the plan
- Six months in and the standard hasn't dropped
- You stop thinking about support because it just works
That's the goal: support that earns your trust, then keeps it.
You'll meet your support worker soon. First, meet the people who make sure they're brilliant.
Real People. High Standards. Genuinely Proud of What They Do.
Every person on this team chose this work because they care about it. That's not something you can train — it's something you look for. And it's something you'll feel from the first conversation.
Matt co-founded Hearts In Action because he believed disability support could be done properly — with real structure, real care, and standards that don't slip.
Grace is why the bar here is what it is. She has a gift for finding people who are genuinely excellent — not just qualified — and a conviction that families deserve nothing less.
Antaylia is the person who makes sure everything actually happens. She keeps the team connected, checks in on placements, and makes sure participants and workers both feel looked after.
Kimberley brings clinical skill and real warmth at the same time. Participants feel safe with her because she earns it — through competence, patience, and the kind of calm presence that genuinely helps people.
Ask any family what a great support worker looks like, and you'll get Matty. Steady, reliable, present — he shows up and he shows up right.
Ayla makes people feel understood without having to explain themselves twice. People open up around her, which means the support gets better and better over time.
Kiyomi brings a groundedness that participants feel immediately. She has a way of making even difficult moments feel steady — and that quality matters enormously in the work she does.
Ellexis sees the person, not just the shift. She pays attention to what matters, what's improving, and what needs to change — and she acts on it.
Krista comes in with genuine warmth and backs it with real follow-through. She says she'll do something, and it's done. That kind of reliability builds real trust, fast.
One call is all it takes to know if we're the right fit.
No obligation. No sales pressure. Just an honest conversation about your situation and what support could look like. Most families tell us the call felt different from the start.
Don't take our word for it.
They go above and beyond — you can tell they genuinely care.
They treat you like family — not just another NDIS client.
Organised, professional, and warm. I recommend them to anyone.
Kind, reliable, always on time. A rare find in the NDIS world.
The care they've shown my brother has been amazing. Cannot recommend enough.
They truly understand quality NDIS support. Kind, reliable, and they genuinely care.
One conversation. That's all this is.
No commitment. No pressure. We'll listen to your situation, give you an honest picture of what support with us would look like, and let you decide what feels right. If we're not the right fit, we'll tell you that too.
- You talk. We listen. No agenda beyond understanding your situation.
- We tell you honestly whether we can help — and how.
- If there's a next step, we walk you through it clearly.
- If there isn't, we'll point you somewhere that can.
- Your details are never shared or used for anything other than this conversation
- We are fully registered and bound by strict confidentiality obligations
Pick a time below. It takes 30 seconds.
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Then keeps it.
Starting again with a new provider takes something. We know that.
If previous support let you down — or let someone you love down — the idea of trying again can feel like too much. We hear that from a lot of families. The hope, then the disappointment, then having to start over. We don't take lightly that you might be in that place right now.
Here's what we can honestly say: we built Hearts In Action because that experience is too common and too unnecessary. We take on fewer participants than we could, because doing this right matters more than doing it at scale.
If we're not the right fit, we'll tell you. And if we are — we'll show you, consistently, every week. The decision always stays with you.
Questions families ask before booking
Straight answers. No sales language.
We communicate directly and proactively. Families and coordinators are kept informed without having to ask. We stay aligned on goals, flag changes early, and make sure everyone involved knows what's happening and why.
A phone call. We listen to your situation, understand what you need, and think about fit. If we can help, we walk you through what comes next clearly. Nothing starts until everything makes sense to you.
Shift notes are documented and reviewed. Team leaders check in with participants directly. Goals are tracked. There's no system that relies on you following things up — the structure is built so we catch things before they become problems.
We deal with it — not you. Team leaders are the first point of contact for any issue. We address it, communicate with you clearly, and make sure support gets back on track. You don't manage it. That's our job.
Yes. We work with plan-managed, agency-managed, and self-managed participants across South East Queensland. If you're unsure how your funding works, ask on the call — we'll explain it clearly.
After the initial conversation, we take time to match properly rather than quickly. How long depends on your needs and location, but we'll give you a realistic timeline upfront — and we won't rush a match just to fill a slot.
Your participant's team leader is your direct contact. You get proactive updates, documented notes, and early flags on any changes. We don't wait for you to chase us.
Not ready to call? A message is fine.
Tell us a bit about your situation and we'll come back to you with honest, useful information. No follow-up pressure. No sales calls. Just a response that actually helps.
If you're not sure whether Hearts In Action is right for you, just reach out — we'll give you a clear and honest answer. No obligation, no pressure.
NDIS support workers across South East Queensland
NDIS support across the Gold Coast — matched carefully, managed actively, and built to stay consistent.
Reliable NDIS support workers across Logan, backed by team leadership and a provider that doesn't disappear.
Carefully matched NDIS support across Ipswich, with ongoing team oversight keeping everything on track.
NDIS support across Brisbane — personal, well-led, and built around the participant's goals, not around convenience.
Not sure if we cover your area? Reach out — we'll tell you immediately.
Dedicated Location Pages