Registered NDIS Provider · Gold Coast · Logan · Ipswich · Brisbane
NDIS Support Workers Who Show Up When They Say They Will. Gold Coast, Brisbane, Logan & Ipswich.
You choose your NDIS support worker, and your dedicated team leader picks up when you call. Every shift note is reviewed daily. So you're not the one managing it.
15 minutes. No commitment. No paperwork.
Our Story
Why we built Hearts In Action.
Grace shares what we kept seeing across South East Queensland, and why we decided to do it differently.
Where support breaks down
Six things families tell us broke down before — and what we do instead.
If any of these sound familiar, you're not alone.
What usually breaks.
What we do instead.
It's someone new every week.So you're left explaining everything all over again.
A small team of two or three.So if one's away, cover comes from someone you've already met.
The shift happens, and then there's silence.So you only hear how today went when something's gone wrong.
You get updates the same day.So if anything needs your attention, you'll hear about it.
They said they'd be there, and they weren't.So at 7am, the worker cancels, and your morning collapses.
A person on the phone, not a text.When cancellations happen, someone's on the other end working it with you.
You've become the HR department.Rostering, onboarding, feedback — on top of everything else.
A team leader handles the team.Roster, workers, feedback — not yours to carry.
The invoice doesn't match the shifts.So you're left with extra charges nobody can explain — the "NDIS tax."
Invoices you can actually read.With every line showing the worker, the hours, and the shift.
You raise a concern, and it disappears."We'll look into it," and then weeks pass with no call back.
Logged, and returned.So your team leader comes back to you within a business day — every time.
How It Works
How Your NDIS Support Works in South East Queensland
Whether you're the person receiving support or the family behind them, this is what happens once you say yes.
You Choose Your Worker
Matt & Grace
A Dedicated Team Leader Oversees Your Support
Antaylia — Team Leader
A Team That Holds Itself Accountable
Your Full Team
15 minutes. Tell us what's not working.
NDIS Services Across SEQ
Support That Fits How You Live Across South East Queensland
Every service is delivered by a support worker you chose, backed by daily oversight and a team who holds itself accountable.
Events, appointments, or just a coffee — your worker knows the routine. You choose where you go.
See Community Access in Action
Learning new skills at your pace, with a worker who knows when to step in and when to step back. Real progress, not rushed checkboxes.
Watch Skills Building Work
Your worker knows your household routines and respects your home. So whether it's personal care or daily tasks, you're comfortable every day.
See Daily Support SystemsWe support people with all disabilities across South East Queensland, including Autistic people, and people with psychosocial disabilities, intellectual disabilities, physical disabilities, and acquired brain injuries.
What Families Say About Our NDIS Support Workers
They treat you like family — not just another NDIS participant.
Organised, professional, and warm. I recommend them to anyone.
The care they've shown my brother has been amazing. Cannot recommend enough.
The People of Hearts In Action
The People Behind Your Support
Matt, Grace, and Antaylia built the structure. They're still the ones who answer for how it works.
Matt built Hearts In Action from the ground up. By putting real structure behind every part of how support is delivered. So families get a provider where standards don't slip.
Grace sets the standard here. By being deliberate about who earns a place on the team. So families get the level of support they actually deserve.
Antaylia makes sure everything works as it should. By staying close to both the team and every participant. So nothing slips, and everyone is supported.
The people who show up every day — screened, trained, and chosen by you.
You choose who comes through your door — no one starts without your say-so. Every worker is NDIS screened, Blue Card verified, and NGO trained.
These are the people who've earned the trust of every family they support.
15 minutes to see if we're the right fit.
Ready for NDIS Support That Works the Way It Should?
A fifteen-minute call with Matt or Antaylia. Just a conversation about you and what matters to you.
Book Your Free ChatOr call directly: 07 2812 2406
Before You Book
Questions Families Ask Before Getting Started
You're not starting over. Your support worker is one part of your team, not the whole thing. Matt, Grace, and your team leader are all still there, and they already know how your support works.
So if a worker moves on, that understanding doesn't leave with them. We take the time to find someone who's right, and you're involved in choosing who that is. The three of us are with you the whole way.
Grace interviews every support worker personally before they meet any family. They complete NDIS screening, a full police background check through Blue Card verification, and our internal training program before their first shift.
Once they start, your team leader reviews every shift note the same day it's written. They stay in direct contact with you, your worker, and your family. So there's a second set of eyes on your support every single day, not a quarterly audit or a spot check.
We suggest support workers based on who we think you'll like, but the choice is always yours. You meet them before anything begins, and if they're not right, we'll introduce someone else.
And if you've said yes and later feel it's not working, you don't have to justify why. Just let your team leader know, and we'll organise a meet and greet with a new worker for you to consider.
Communication, consistency, and accountability are usually the first things to break at other providers. So they're the things we built our whole system around.
You get one team leader who knows you and your family, and who you can contact directly. Your worker stays the same, and your team leader reviews every shift note the same day.
If something isn't working, you simply pick up the phone, have a chat with your team leader, and they take care of it.
Most participants and families who come to us have been with another provider before. We don't take that trust for granted.
Your team leader reviews every shift note the same day it's written and stays in regular contact with both you and your worker. So if something needs attention, it gets picked up early, not at a scheduled review weeks later.
If something needs adjusting now, you simply pick up the phone and talk to your team leader directly. And every 60 days, you'll sit down together to go through how everything's tracking.
Ready When You Are
Book Your Free Chat About NDIS Support
Pick a time that works for you. Tell us about your situation, and we'll tell you straight whether we can help.
NDIS Support Workers Across SEQ
The same oversight and accountability, local to where you live.
NDIS support workers across the Gold Coast including Southport, Surfers Paradise, Robina, Coomera and Coolangatta — backed by a team leader who picks up when you call.
NDIS providers in Logan with the same worker showing up each time. With weekly check-ins so your team leader catches concerns early.
NDIS support workers in Ipswich — meet the worker and decide if they're right for you. With regular reviews to make sure the fit still holds.
NDIS disability support in Brisbane — a worker who learns your life, not just your plan, with proactive updates after every shift.
Not sure if we cover your area? Reach out — we'll tell you immediately.