Registered NDIS Provider South East Queensland
Professional. Reliable. Personal.
Choose a support worker you feel comfortable with, build a consistent relationship, and stay in control of your support. Hearts In Action is a registered NDIS provider supporting people with disability across Gold Coast, Brisbane, Logan and Ipswich, with professional, reliable and personal support that strengthens your independence without taking over.
Support That Starts With You
Choice. Trust. Control.
The right support worker can make a meaningful difference by getting to know how you like things done. At Hearts In Action, your preferences, routines, goals and boundaries guide your support, and you keep a consistent support worker you can build trust with over time. You remain in control, with dependable support that respects your choices and fits around the life you want to live. Our support workers live and work on the Gold Coast, in Brisbane, Ipswich and Logan.
A Team Behind Every Shift
Coordinated. Responsive. Reliable.
Your support worker is backed by a team that helps keep your support organised, consistent and responsive. From scheduling and communication to changes in your support, there are people behind the scenes making sure important details don’t get missed.
If something changes or you need to speak with us, call 07 2812 2406 and talk with a team that knows your support and can help.
Meet Grace
Family. Personal. Connected.
Hearts In Action is a small, family-owned NDIS provider, and that shapes the way we support people. Grace shares why staying personal, accessible and genuinely connected to participants matters to us and why we never want support to feel like just another service.
We Work Alongside Your Allied Health Team
Connected. Informed. Consistent.
With your consent, we work alongside your allied health professionals including occupational therapists, psychologists, physiotherapists, speech pathologists and behaviour support practitioners so your day-to-day support reflects the strategies and goals developed with you.
If you have a Positive Behaviour Support Plan, we take the time to read and understand it, helping ensure relevant strategies are carried through consistently in your everyday support.
It means better communication across your support team, while you remain at the centre of every decision.
Tell Us What’s Working And What Isn’t
Open. Heard. Responsive.
Your feedback matters. If something is working well, we want to know and if something needs to change, we want to hear that too.
You should feel comfortable speaking openly about your support. We listen, respond and work with you to make changes when needed.
Your Goals Set The Direction
Your Goals. Your Pace.
Your NDIS goals belong to you. You might know exactly what you want to work towards, or you may still be figuring that out.
Your support worker is there to help you move towards what matters to you, while respecting your pace, preferences and decisions. As your life changes, your support can change with it.
Consistency Builds Trust
Familiar. Predictable. Personal.
Having support in your home or out in the community is personal. That’s why we place such a strong focus on consistent support worker relationships.
Over time, your worker gets to know your routines, preferences, communication style and when you want support and when you’d rather do things yourself. That familiarity can make support feel more comfortable and predictable, without ever taking your choices for granted.
Meet Our Team
Skilled. Dependable. Genuine.
Qualifications matter, but so does character. We choose support workers who are respectful, reliable, emotionally aware and genuinely interested in the people they support.
We hire for attitude, reliability and professionalism, then back our team with strong systems, leadership and dedicated team support.
The aim is simple: less time worrying about support, and more time getting on with your life.
NDIS Support Services
Practical. Personal. Participant-led.
Our support is built around your goals, routines and preferences helping you do more of what matters to you, in a way that feels right.
Community Access
Appointments, events, or just a coffee. Support that feels personal, genuine, and right for you.
Community accessDaily Support
Your support worker understands your routines and respects your home, making everyday support feel comfortable.
Daily living supportCapacity Building
Focus on what matters to you. Set your own goals, or figure them out together with support along the way.
Capacity buildingNDIS Support Workers Across South East Queensland
Local. Reliable. Personal.
Hearts In Action provides NDIS support workers across Gold Coast, Brisbane, Logan and Ipswich, with support available at home and in the community.
Our workers live and work across the areas we service, helping us match you with someone local who suits your needs, preferences and the kind of support relationship you’re looking for.
What You Can Expect From Hearts In Action
Respectful. Consistent. Accountable.
Choosing an NDIS provider means trusting people with an important part of your life and we take that seriously.
With Hearts In Action, you can expect consistent support workers, clear communication, reliable follow-through, professional boundaries and support built around your routines, goals and preferences. You’ll have a team that listens, responds when something needs attention and respects your dignity, privacy and independence.
You don’t need to fit around us. Your support should fit around you.
Hear From People Enjoying Better Support
“He's in safe hands. The happiest and most relaxed I've ever seen him.”
“My son is more confident than ever. I never thought I'd see him thrive like this.”
“They treat you like family, not just another NDIS participant.”
Frequently Asked Questions
Is Hearts In Action a registered NDIS provider?+
Yes. Hearts In Action is a registered NDIS provider with registration ID 4-KWB0Q23.
We support participants across South East Queensland, including Brisbane, the Gold Coast, Logan and Ipswich.
Which types of NDIS plans do you work with?+
We support participants with self-managed, plan-managed and NDIA-managed plans.
If you're unsure whether we can provide support under your plan, call us on 07 2812 2406 and we'll talk it through with you.
Can I choose my own support worker?+
Yes.
We believe the relationship between you and your support worker matters, so your preferences are an important part of the matching process.
We'll work with you to find someone who feels like the right fit.
Will I have the same support worker every week?+
Consistency is a priority for us, and wherever possible we arrange regular support with the same worker.
If your usual worker is unavailable, we'll communicate with you about the available options rather than assuming what works for you.
What areas do your NDIS support workers service?+
We provide NDIS support workers across Brisbane, Gold Coast, Logan and Ipswich, as well as surrounding areas within South East Queensland.
Contact our team if you'd like to check whether we service your suburb.
What can a support worker help me with?+
Depending on your NDIS plan and goals, our support workers can assist with everyday activities, community access, appointments, social participation, routines and capacity-building activities.
Your support is based on what is appropriate for your plan and what you want to achieve.
What happens if my support worker isn't the right fit?+
Tell us.
You should feel comfortable with the person supporting you.
If the worker you chose isn't working, we'll listen to your concerns and work with you to find someone right for you.
Speaking up about your support should never mean giving up your right to be heard.
Book Your Support Consultation
Choose a time that works for you and we'll talk about your goals and support needs.
Good Support Starts With the Right Person
Reliable. Respectful. Human.
Choosing an NDIS provider is about more than a list of services. It's about finding people who show up, listen, respect professional boundaries and understand that you are the expert in your own life.
That's the standard we work towards every day at Hearts In Action.
Find a Support Worker Who Fits Your Life
Supporting people with autism, ADHD, anxiety, depression, PTSD, schizophrenia, intellectual disability, cerebral palsy and more · guided by the research-backed guides our team trains on · see how long your funding will last with our free NDIS funding calculator · look up the capped rate for any support in our free NDIS price guide.