Registered NDIS Provider · Gold Coast · Logan · Ipswich · Brisbane
NDIS Support Workers Who Show Up When They Say They Will. Gold Coast, Brisbane, Logan & Ipswich.
You choose your support worker. Antaylia provides oversight and you can call her about anything. Matt and Grace maintain the standards — from who gets hired to how we keep getting better. Our participants have a full team ready to go.
15 minutes. No commitment. No paperwork.
Our Story
Why we built Hearts In Action.
Grace speaks about how we work as a team with participants and families.
Common reasons why support breaks down
How we do things differently and it starts with teamwork.
These are the problems that shaped how we built the team.
What participants tell us
Where teamwork changes things
Your worker keeps changing.Companies send whoever's free that day. Independent workers leave or go on holidays.
Support is personal and who you let into your home is too.You choose who joins your small team, so cover always comes from someone familiar.
Support quality slips — and it's on you to fix it.Managing performance, chasing updates, finding someone new — all on your plate.
Daily oversight from Antaylia, your team leader.She reads every shift note and you can call her directly for any reason.
The worker cancels at 7am.And now your whole morning is on you to piece back together.
You call Antaylia, and she gets to work.Checking your backup's availability, finding options, so you're not solving it alone.
You've become the HR department.Rostering, onboarding, feedback, performance management — on top of everything else.
You're at the centre of the team.You shape your support, Matt builds the systems, Grace finds quality workers, Antaylia supports the frontline — all of it working around you.
The invoice doesn't match the shifts.So you're left fighting to sort it out.
A full record of every shift and change.We use Astalty, an NDIS-compliant platform, so if something looks off, we can review it together.
You're scared to speak up.What happens to my support if I upset my worker?
A safe path to speak up.You talk to Antaylia. She speaks with your support team. You get the change you wanted.
How It Works
NDIS Support That Works in South East Queensland
Actions over promises. Here's how support actually starts — and how we become your team.
You Choose Your Worker
Matt & Grace
Your Dedicated Team Leader Oversees Your Support
Antaylia — Team Leader
A Team That Holds Itself Accountable
Your Full Team
15 minutes. Zero pressure.
NDIS Services Across SEQ
Support that is built around you and how you live here in South East Queensland
Different services, same team. You choose the support worker, together we keep the standards consistent.
Events, appointments, or just a coffee — your support team are there and ready to support in a way that suits you.
See Community Access in Action
Have a goal to learn a new skill? You let us know how we can support you to achieve it. If you would like to brainstorm ideas, we are here for that too.
Watch Skills Building Work
Your worker knows your household routines and respects your home. So whether it's personal care or daily tasks, you're comfortable every day. No more micro managing.
See Daily Support SystemsWhat Families Say About Our NDIS Support Workers
They treat you like family — not just another NDIS participant.
Organised, professional, and warm. I recommend them to anyone.
The care they've shown my brother has been amazing. Cannot recommend enough.
The People of Hearts In Action
The People on Your Team
Everyone on this team is here because they care about people. The participants we support are at the centre of it — that's how we work.
Matt enrolled in a Bachelor of Social Work, joined a support company, and saw the issues first-hand — participants and families carrying stress that should've been the provider's.
Grace managed a childcare centre before Hearts In Action. She saw what consistency does for a person — and that's what she looks for in every worker she hires.
Antaylia grew up in a SIL home. She knows what good support feels like — and what bad support costs. That's why she's the one participants call.
We are proud of every person on this team.
NDIS screened. Blue Card verified. First Aid trained. Plus additional training through an NGO centre. All of that is the minimum. The person underneath is what actually matters — and what we look for.
These are the people who've earned the trust of every participant and family they support. Meet the full team →
15 minutes, zero pressure. You pick the time.
Ready for NDIS Support That Works the Way It Should?
A fifteen-minute call with Matt or Antaylia. Let's have a conversation.
Book Your Free ChatOr call directly: 07 2812 2406
Before You Book
Questions Before You Get Started
Support workers moving on isn't frequent (we have a high retention rate), but when it does happen, you're not starting over. Your support worker is one part of your team, not the whole thing.
If that happens, you'll have built real relationships with Matt, Grace, and Antaylia — they know how your support works and what matters to you. So when a new worker starts, we can brief them properly. You won't have to re-explain everything from scratch, and you'll be involved in choosing who comes next.
Grace interviews every support worker personally before they meet any family. They complete NDIS screening, a full police background check through Blue Card verification, and our internal training program before their first shift.
Once they start, your team leader reviews every shift note the same day it's written. They stay in direct contact with you, your worker, and depending on preference - also your family. So there's a second set of eyes on your support every single day, not a quarterly audit or a spot check.
We suggest support workers based on who we think you'll like, but the choice is always yours. You meet them before anything begins, and if you decide they're not right, we'll introduce someone else.
And if you've accepted a support worker and later feel it's not right for any reason, just let your team leader know, and we'll organise a meet and greet with a new worker for your consideration.
Communication, consistency, and accountability are usually the first things to break at other providers. So they're the things we built our whole system around.
You get one team leader who knows you and your family, and who you can contact directly. Your worker stays the same. Your team leader reviews every shift note the same day, and uses Astalty — an NDIS-compliant platform — to keep records transparent and accurate.
If something isn't working, you pick up the phone and speak to your team leader. If it needs escalating, you or your team leader can go directly to Matt or Grace. There's no runaround.
Most participants and families who come to us have been with another provider before. We don't take that trust for granted.
Your team leader stays in direct contact with both you and your support worker. So if something needs attention, it gets picked up early, so your team stays strong.
If something needs adjusting now, all you have to do is phone your team leader directly. In addition to this, we contact all participants every 60 days, to go through how everything's tracking.
Ready When You Are
Let's Chat About Your NDIS Support
Pick a time that works for you. Tell us about your situation, and we'll tell you straight whether we can help.
NDIS Support Workers Across SEQ
The same oversight and accountability, local to where you live.
NDIS support workers across the Gold Coast including Southport, Surfers Paradise, Robina, Coomera and Coolangatta — backed by a team leader who picks up when you call.
NDIS providers in Logan with the same worker showing up each time. With weekly check-ins so your team leader catches concerns early.
NDIS support workers in Ipswich — meet the worker and decide if they're right for you. With regular reviews to make sure the fit still holds.
NDIS disability support in Brisbane — a worker who learns your life, not just your plan, with proactive updates after every shift.
Not sure if we cover your area? Reach out — we'll tell you immediately. See the full service across NDIS support workers in Brisbane, NDIS support workers on the Gold Coast, NDIS support workers in Logan, and NDIS support workers in Ipswich.