NDIS support workers across Gold Coast, Brisbane, Logan & Ipswich.
Finding good NDIS support workers shouldn't be this hard.
You choose your support worker. We make sure it works.
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Our Story
Grace on how we work alongside participants and their families across the Gold Coast, Brisbane, Logan and Ipswich.
Where support breaks down
Seven common challenges people face with NDIS support
If you’ve had support before, you may recognise some of these. Here’s how we approach them.
The challenges
What we do differently
Companies send whoever’s availableYou don’t know who will attend each week. It disrupts your day as you have to explain everything again, and can feel uncomfortable with someone new.
You select your teamYou work with a small, familiar team who understand your routine. If someone’s unavailable, cover comes from someone you already know.
Independent workers have no backupThere’s no management layer to escalate concerns, no cover when they’re away, and if they leave, you’re left starting over.
You’re supported by a teamYour support team includes Grace, Matt, Antaylia, and your chosen worker. If your support worker leaves, we plan ahead so you can meet new workers, choose confidently, and ensure minimal disruption.
You’re left managing issues yourselfWhen something goes wrong, it falls back on you. It takes time, energy, and can be frustrating to deal with on your own.
We manage issues for youOur team is carefully selected and trained. If any issues arise or you need changes made, Antaylia will handle them professionally and keep your support worker updated.
Support doesn’t show upYou’re expecting support, but no one arrives. It’s not the first time, and you’re left to manage it yourself.
We step in straight awayIf a worker can’t attend, they contact us straight away. We call you, make a plan, and keep things running.
You manage everythingChoosing a support worker, addressing issues like phone use or reliability, and explaining what person-centred support means.
Your team leader manages on your behalfWe manage scheduling, your team, and put your feedback into action. You set the direction, and we handle the rest.
Billing errors and follow-upsYou’ve been overcharged or invoiced incorrectly, and now you have to chase it up.
Accurate, transparent billingWe use Astatly, a leading NDIS platform, where invoices are linked to actual shift times, reducing human error and ensuring accurate charges.
You can feel hesitant to speak upYou’ve asked for changes before with previous support workers and felt the tension. You just want support that suits you.
You can speak up confidentlySpeak with your support worker or Antaylia, whichever feels more comfortable. We listen, act on feedback, and adjust your support to suit you.
How It Works
NDIS Support That Works in South East Queensland
Here's how support actually starts.
You Choose Your Worker
Matt & Grace
Your Support Is Managed
Antaylia, Team Leader
Your Team Has Clear Roles
Your Full Team
NDIS Services Across SEQ
Support built around how you live.
Different services, one consistent team. You choose your worker, and we keep standards consistent.
NDIS Community Access
Events, appointments, or just a coffee. Your support team is there, ready to support in a way that suits you.
See Community Access in Action
NDIS Personal Care & Daily Living
Your worker knows your household routines and respects your home, so whether it’s personal care or daily tasks, you’re comfortable every day.
See Daily Support Systems
NDIS Capacity Building Support
Focus on what matters to you. You decide what you want to work towards, and we support you along the way. Still figuring it out? We’ll work through it together.
Watch Skills Building WorkWhat families say about our NDIS support workers
They treat you like family, not just another NDIS participant.
Organised, professional, and warm. I recommend them to anyone.
The care they've shown my brother has been amazing. Cannot recommend enough.
The People of Hearts In Action
The People on Your Team
Everyone on this team is here because they care. The people we support are at the centre of everything we do.
Matt worked as a support worker and saw it first-hand. Participants and families were carrying stress that should have been handled by providers. He didn’t want to wait, so he started Hearts In Action. He’s now studying a Bachelor of Psychology to build better support systems.
Before Hearts In Action, Grace led a childcare centre. That’s where she saw how much it matters to feel safe, seen, and heard. It doesn’t only apply to children. Everyone should feel that way, and that’s the standard we expect of our team.
Antaylia grew up in a SIL home. She knows what good support feels like, and what poor support is like to live with. She saw workers come and go, and which ones made her feel comfortable at home. That’s why participants feel comfortable talking to her. She understands it from lived experience.
We are proud of every person on this team.
These people have been with us for a long time. They understand that a good support worker isn’t a hero. We’re all human, and we all need support. That’s why we’re proud to work alongside them.
The people who show up. Meet the full team →
Before You Book
Questions Before You Get Started
Support workers don’t move on often. If it does happen, you’re not starting over. Your worker is part of your team, not the whole thing.
You choose who comes next. We don’t send whoever’s available. Once you’ve chosen, we brief them on how your support works, what matters to you, and what doesn’t, so you’re not re-explaining everything.
Matt, Grace, and Antaylia already know your situation, and that knowledge stays with us, whether your worker changes or not.
Every support worker meets with Grace before they start, completing NDIS screening, Blue Card checks, past employment reference checks, and our internal training.
Once support begins, your team leader reads every shift note the same day and stays across what’s happening, so any issues are picked up early.
If at any point something doesn’t feel right, just let us know. We’ll have a conversation about what’s not working and see if it can be resolved in a way you’re comfortable with.
If not, we’ll introduce someone new for you to meet. We’ll keep working with you until you feel confident and comfortable with your support worker.
Support is personal, and we take that seriously. Your comfort comes first.
We’ve listened closely to the NDIS community and the challenges people have faced. That’s why we’ve built our system around clear communication, consistent service, and accountability at every level.
You’ll be able to contact your team leader directly, which makes difficult conversations easier and removes the stress of having to manage things yourself. It means you can focus more on your life, not the coordination and how your support is performing.
Behind the scenes, we have systems in place to make sure everything runs as it should. Records are kept in Astalty, a purpose-built NDIS platform, which helps reduce human error and ensures accurate, consistent record keeping.
In most workplaces, there’s a manager on-site who can see how things are going day to day and step in early if something feels off.
Support work is different. Your worker is in your home, and their employer isn’t there to observe each shift.
If you’re working with an independent support worker, there’s no built-in oversight. That means concerns rely on you to notice, raise, and manage.
Your team leader provides that extra layer of support.
They review shift notes daily, check in regularly with your worker, and stay in contact with you. If something starts to change, like notes not aligning with your goals or a worker’s attendance slipping, they can step in early.
You can contact your team leader anytime. They’ll also check in with you every 60 days to make sure things are working well and address any concerns.
Ready When You Are
Let's Chat About Your NDIS Support
Pick a time that works for you. Tell us about your situation, and we'll tell you straight whether we can help.
