NDIS support workers across Gold Coast, Brisbane, Logan & Ipswich.
Hearts In Action Providing Real Person-Centred Support.
A leading NDIS support worker team providing quality support to participants on the National Disability Insurance Scheme.
Or call 07 2812 2406
At Hearts In Action, we believe support should always be centred around people. We’re a registered NDIS provider with a simple vision: genuine care, delivered by people who mean what they say. We focus on building real relationships and providing support that is consistent, compassionate, and tailored to each individual.
We do things differently.
Rather than treating support as a roster to fill, we focus on hiring amazing people who take the time to create meaningful connections and deliver support that feels personal, not transactional.
Our team works closely with participants and their families to ensure they feel heard, valued, and supported every step of the way. Whether it’s assistance with daily living, community participation, or achieving personal goals, we’re here to provide support that makes a real difference.
What people tell us about support before us
What we do differently
Support can feel inconsistentYou may not know who will be attending each week, which can mean repeating yourself and constantly adjusting to new people.
You choose your teamYou’re supported by a small, familiar team who take the time to understand your routine, preferences, and goals. If someone is unavailable, support comes from someone you already know and feel comfortable with.
Support can depend on one personWhen support relies on one person alone, changes can feel disruptive and leave you starting over.
You’re supported by a teamYour support extends beyond one person. We work together behind the scenes to ensure consistency, provide backup when needed, and keep your support running smoothly.
Managing concerns can feel overwhelmingWhen something isn’t working, it can be difficult knowing who to speak with or how to make changes.
We’re here to support youIf something needs adjusting, we listen and take action. Our team works with you to make sure your support continues to suit your needs.
Unexpected changes can be stressfulChanges in schedules or availability can create uncertainty and interrupt your routine.
We step in quicklyIf changes happen, we communicate with you straight away and work with you to make a plan that keeps things consistent.
Coordinating everything takes timeOrganising schedules, communicating changes, and managing support can quickly become overwhelming.
We help manage the detailsWe take care of the planning and coordination so you can focus on what matters most to you and your goals.
Billing should never be confusingUnclear invoices and unexpected charges can create unnecessary stress.
Clear and transparent billingWe keep billing simple and accurate, so you always understand what you’re being charged for.
You should never feel hesitant to speak upFeeling uncomfortable raising concerns can make it harder to receive the support that works best for you.
Your voice mattersWe encourage open communication and act on your feedback, because support should adapt to you, not the other way around.
Your Team
Our team is built on compassion, integrity, and genuine care. We carefully choose people who are passionate about supporting others and creating meaningful connections. Every support worker at Hearts In Action is here because they truly care about making a positive difference in the lives of the people they support.
We believe great support goes beyond simply completing tasks. It’s about building trust, understanding individual needs, and being there in a way that feels personal, consistent, and supportive every step of the way.
NDIS Support That Works in South East Queensland
You Choose Your Worker
Your Support Is Managed
Your Team Has Clear Roles
Support built around how you live.
Different services, one consistent team. You choose your worker, and we keep standards consistent.
NDIS Community Access
Events, appointments, or just a coffee. Your support team is there, ready to support in a way that suits you.
See Community Access in Action
NDIS Personal Care & Daily Living
Your worker knows your household routines and respects your home, so whether it’s personal care or daily tasks, you’re comfortable every day.
See Daily Support Systems
NDIS Capacity Building Support
Focus on what matters to you. You decide what you want to work towards, and we support you along the way. Still figuring it out? We’ll work through it together.
Watch Skills Building WorkWhat families say about our NDIS support workers
They treat you like family, not just another NDIS participant.
Organised, professional, and warm. I recommend them to anyone.
The care they've shown my brother has been amazing. Cannot recommend enough.
Questions Before You Get Started
Support workers don’t move on often. If it does happen, you’re not starting over. Your worker is part of your team, not the whole thing.
You choose who comes next. We don’t send whoever’s available. Once you’ve chosen, we brief them on how your support works, what matters to you, and what doesn’t, so you’re not re-explaining everything.
Matt, Grace, and Antaylia already know your situation, and that knowledge stays with us, whether your worker changes or not.
Every support worker meets with Grace before they start, completing NDIS screening, Blue Card checks, past employment reference checks, and our internal training.
Once support begins, your team leader reads every shift note the same day and stays across what’s happening, so any issues are picked up early.
If at any point something doesn’t feel right, just let us know. We’ll have a conversation about what’s not working and see if it can be resolved in a way you’re comfortable with.
If not, we’ll introduce someone new for you to meet. We’ll keep working with you until you feel confident and comfortable with your support worker.
Support is personal, and we take that seriously. Your comfort comes first.
We’ve listened closely to the NDIS community and the challenges people have faced. That’s why we’ve built our system around clear communication, consistent service, and accountability at every level.
You’ll be able to contact your team leader directly, which makes difficult conversations easier and removes the stress of having to manage things yourself. It means you can focus more on your life, not the coordination and how your support is performing.
Behind the scenes, we have systems in place to make sure everything runs as it should. Records are kept in Astalty, a purpose-built NDIS platform, which helps reduce human error and ensures accurate, consistent record keeping.
In most workplaces, there’s a manager on-site who can see how things are going day to day and step in early if something feels off.
Support work is different. Your worker is in your home, and their employer isn’t there to observe each shift.
If you’re working with an independent support worker, there’s no built-in oversight. That means concerns rely on you to notice, raise, and manage.
Your team leader provides that extra layer of support.
They review shift notes daily, check in regularly with your worker, and stay in contact with you. If something starts to change, like notes not aligning with your goals or a worker’s attendance slipping, they can step in early.
You can contact your team leader anytime. They’ll also check in with you every 60 days to make sure things are working well and address any concerns.
Let's Chat About Your NDIS Support
Pick a time that works for you. Tell us about your situation, and we'll tell you straight whether we can help.
