For Support Coordinators · Registered NDIS Support Provider · South East Queensland
We know what coordinators actually need — proactive updates, documented progress, a team leader you can reach directly, and disability support that doesn't fall apart between plan reviews. That's exactly what we built.
Or call us directly: 07 2812 2406
You place a participant and hear nothing until something goes wrong. No updates, no documentation, no proactive communication.
When review time comes, you're chasing the provider for progress notes they should have been documenting all along.
Families call you because their provider won't pick up the phone. You end up managing their support — which isn't your job.
The worker calls in sick and support just stops. No continuity plan, no backup, no communication. The participant is left without support and the coordinator has to scramble.
Antaylia is your direct line — not a generic inbox, not a receptionist. She knows every participant and can give you a real answer when you call.
You get updates before you have to ask. Every shift is documented in Astalty, notes are reviewed daily by the team leader, and changes are flagged early.
At review time you have real documented progress — goals tracked, shift notes compiled, outcomes measured. Not a summary written the night before.
If something shifts — behaviour, goals, circumstances, family dynamics — we tell you early. You hear it from us, not from a frustrated family member.
If a support worker is unavailable, a pre-approved backup from the existing team steps in. No gaps for you to manage. No strangers showing up.
If something goes wrong, we own it, fix it, and tell you directly. No excuses, no spin, no waiting for you to discover it yourself.
We discuss the participant's needs, goals, disability type, and what matters to them and their family. This conversation sets the foundation for everything that follows.
We assess whether we can genuinely deliver what's needed. If we can help, we match a support worker. If we can't, we tell you straight — and point you somewhere useful.
The participant and family meet the proposed worker before anything starts. They have the final say. Nothing begins until everyone's comfortable.
Shifts are documented in Astalty from the first day, the team leader is your direct contact, and you start receiving proactive updates. No chasing required.
We'll discuss your participant's needs, confirm whether we can help, and give you a clear timeline. No chasing. No guessing.
"They go above and beyond — you can tell they genuinely care."
— Julia Perry, Family Member
Whether you're placing a new participant or exploring providers for a future referral — this call gives you everything you need to make a confident decision. No paperwork until we've confirmed fit.
Pick a time below. It takes 30 seconds.
Straight answers about how we work with support coordinators.
Yes. We're accepting new participants across Gold Coast, Logan, Ipswich, and Brisbane. We keep our numbers deliberately manageable — so availability can change. If you're considering a referral, the best approach is to call and check. We'll give you a straight answer immediately.
Call us or book a provider call. We'll discuss the participant's needs, disability type, goals, and what matters to them and their family. If we can help, we explain the matching process and timeline. If we can't, we'll tell you honestly and suggest alternatives where we can.
Every shift is documented in Astalty — our professional NDIS record-keeping platform. Your participant's team leader reviews notes daily and flags anything that needs attention. You receive proactive updates without having to ask. At plan review time, you get compiled progress data, goal tracking, and documented outcomes — not a last-minute summary.
It depends on the participant's needs and our current capacity, but we'll give you a realistic timeline upfront. We prioritise matching properly over matching quickly — rushing a placement to fill a slot isn't something we do. Most referrals move from initial conversation to placement within 1–2 weeks.
We address it directly. If a participant or family isn't happy with the match, we reassess and propose a new worker. The team leader manages this process — you don't have to. We'd rather get the match right than pretend a problem doesn't exist.
It depends on the specific needs. We support participants across a range of disability types — autism, psychosocial conditions, intellectual disabilities, physical disabilities, and acquired brain injuries. For complex support needs, we'll have an honest conversation about whether our team has the right experience and capacity. We won't take on a placement we can't deliver well.
Three things. First, every participant gets a dedicated team leader who reviews shift notes daily and conducts formal 60-day check-ins — not just a worker placed and forgotten. Second, we have documented continuity plans so support doesn't collapse when a worker is unavailable. Third, we communicate proactively with coordinators and families — you get updates before you have to chase them. Most NDIS support providers in South East Queensland don't build these systems. We did.
Whether you're placing a participant now or exploring providers for the future — reach out. We'll give you the information you need to make a confident decision.
Looking for a registered NDIS support provider you can rely on for referrals? Talk to us — we'll be upfront about whether we're the right fit for your participant.
We actively accept coordinator referrals across the Gold Coast — with structured onboarding, clear timelines, and a team leader who keeps you informed.
Logan coordinators work with a registered NDIS support provider that reports proactively, documents daily, and doesn't leave you chasing updates.
Ipswich referrals receive the same matching rigour, team oversight, and coordinator communication as every placement we take on.
Brisbane coordinators can place with confidence — knowing the participant is matched carefully, managed actively, and supported by real systems.
Placing a participant in one of these areas? Book a provider call and we'll confirm availability.
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