NDIS Registered Provider · Coomera · Southport · Robina · Coolangatta
NDIS Support Workers on the Gold Coast Who Show Up When They Say They Will
You choose our support workers from our Gold Coast NDIS support team. Need to chat about your support? You call Antaylia. She's our team leader, and she actions the changes from your conversation. Removing the stress, and letting you focus on your life.
15 minutes. No commitment. No paperwork.
The reason behind it
Why we built Hearts In Action
We kept hearing about the same challenges from NDIS participants on the Gold Coast. Antaylia explains how we operate so support is built around the participant.
Where support breaks down
Six things families tell us broke down before — and how we close each one.
If any of these sound familiar, you're not alone.
The pattern we keep hearing.
How we've fixed it.
It's a different face every shift.So you end up re-explaining the morning routine, the preferences, all of it.
You get two workers.So when one's unavailable, your backup already knows the routine.
A worker is placed.And there's no oversight from the company, or you've taken a worker with no team behind them and hope you can manage it.
Antaylia reads all shift notes daily.So we're always checking support is happening the way we agreed.
The worker just doesn't show up.There has been a number of cancellations over the past few weeks.
We're aware of our team's attendance rates.If there are any performance issues, we automatically raise our concerns directly with the support worker.
You're the manager.So roster gaps, new worker inductions, and performance issues all land on you.
Antaylia handles all of that.So workers, rosters, and feedback are sorted without you carrying it.
The invoice makes no sense.So you're left with random charges you have to dispute.
Invoices based on data.All of our invoices are generated from clock-in and clock-out times. Through a leading, NDIS-compliant platform for registered providers called Astalty. Minimising human error.
Fear of managing your support?We hear from participants who are afraid to speak up, in case it makes things worse.
A no-stress conversation.You discuss your concerns with Antaylia. Together, you make a plan. Antaylia talks to your support team. We handle it professionally.
How It Works
How Your Gold Coast NDIS Support Workers Are Set Up Around You
Your team, your choice.
You Choose Your Worker
Matt & Grace
A Dedicated Team Leader Oversees Your Support
Antaylia — Team Leader
Your Professional Support Team
Your Full Team
NDIS Services on the Gold Coast
Support That Fits How You Live on the Gold Coast
Every service is delivered by one of our professional Gold Coast NDIS support workers.
Your Gold Coast. Markets, beach days, local events, appointments, or coffee in Broadbeach. You choose where you go. Your support worker makes it happen.
Learn about NDIS community access
Removing barriers to choice with a Gold Coast support worker who knows when to step in and when to step back. Small wins every week that add up over time.
Learn about NDIS skills development
Household routines, personal care, and everything in between. With consistent support workers who know your routine and respect your home, so you're comfortable every day.
Learn about NDIS daily living supportWhat Families Say About Our NDIS Support Workers
They treat you like family — not just another NDIS participant.
Organised, professional, and warm. I recommend them to anyone.
The care they've shown my brother has been amazing. Cannot recommend enough.
The People of Hearts In Action
The People Behind Your Gold Coast Support
Matt, Grace, and Antaylia built the structure — alongside the full Gold Coast team. They're still the ones who answer for how it works.
Matt designed how Hearts In Action is structured. By building rostering, shift reviews, and daily communication around what Gold Coast families told us was missing. So you're never left holding things together yourself.
Grace handles recruitment and training. By interviewing every support worker personally and putting them through internal training before they meet your family. So if they wouldn't pass her own standard, they don't get through the door.
Antaylia is the team leader behind your daily support. By reading every shift note the day it's written and following up directly when anything needs attention. So you always know what's happening.
Our professional support team.
Some are local to the Gold Coast but all understand we are there for the person we are supporting. Every worker is NDIS screened, Blue Card verified, and trained through our internal program.
Every person here has earned the trust of the families they work with, and ours.
Before You Book
What Gold Coast Families Want to Know First
If your support worker moves on, you're not starting from scratch. They're part of a wider team, not the whole of it. Matt, Grace, and your team leader are still there, and they already understand how your support works.
That understanding stays in place. We take the time to find the right replacement, and you're involved in choosing who that is. You're supported the whole way through.
Grace meets every support worker herself before they're introduced to any family. Each one completes NDIS screening, Blue Card police checks, and our internal training before starting.
From there, your team leader reviews every shift note on the same day. They stay connected with everyone involved, so your support is consistently monitored, not just reviewed later.
We put forward workers we believe you'll get along with, but the final choice is yours. You meet them first, with no commitment. If it's not right, we'll keep looking.
And if things change later, you can let us know at any time. We'll organise someone new without making it difficult.
Where things usually go wrong is communication, consistency, and accountability. That's exactly what we've focused on getting right.
You have one team leader who understands your support and is directly available. Your worker stays consistent, and every shift is checked the same day.
If something needs attention, you call and it's sorted. Most of the people we support have been through this before, and we respect that trust.
Between shifts, your team leader reviews every shift note on the same day and stays in contact with both you and your worker. So if something needs attention, it's picked up early.
If anything needs to change, you can call your team leader directly. Every 60 days, you'll also sit down together to review how everything is going.
Ready When You Are
Book a Chat About Your NDIS Support
Pick a day and time that works for you, and we'll give you a friendly call to chat about your needs.
NDIS Support Workers Across the Gold Coast
NDIS Disability Support That's Local to Your Part of the Gold Coast
From Coomera and Pimpama through to Helensvale and Oxenford. Close to the M1, Gold Coast University Hospital, and Westfield Helensvale.
Southport, Surfers Paradise, Broadbeach, Bundall, and Robina. The heart of the Gold Coast, close to the light rail, Robina Town Centre, and Australia Fair.
Burleigh Heads through to Coolangatta and Tugun. Includes Palm Beach, Elanora, and Currumbin. Close to John Flynn Hospital and The Pines Shopping Centre.
Mudgeeraba, Varsity Lakes, and surrounding areas. We cover families further from the coast too.
Not sure if we cover your area? Reach out and we'll tell you straight away. Beyond the Gold Coast, we also run our Brisbane team, Logan support services, and support in Ipswich on the same model.