Can I choose my own NDIS support worker?

Absolutely — and we insist on it. Through conversation, we get to know what matters to you — your routine, your preferences, what a good day looks like. From there, we build a shortlist of workers we believe are the right fit. You meet them before anything starts, and you always have the final say.

Who do I contact about my support?

You and your family have direct contact with a team leader assigned to your support. They know your situation, your goals, and your team. If a worker is unavailable, a pre-approved backup from your existing team steps in. Small challenges get addressed early because your team leader is already across your support — not hearing about it for the first time.

How are things kept accountable?

Every shift is documented in Astalty and reviewed the same day. Every participant has a formal 60-day check-in to make sure goals are progressing and the fit is still right. When something comes up, you reach your team leader directly — the person who already knows your situation and can sort it out.

What does getting started look like?

A phone call. We listen, understand what you need, and talk through what good support looks like for you. From there, we arrange a meet and greet with workers we think are a good fit. You and your family choose who starts — nothing moves forward until you're comfortable.

How long does it take to get started?

Generally within a week. After the initial conversation, we build a shortlist of workers who fit your needs — then you choose who to meet. We won't rush the process just to fill a slot.

Can I use my NDIS plan with Hearts In Action?

Yes. We work with self-managed, plan-managed, and NDIA-managed participants across South East Queensland. We practise transparent billing. If a worker cancels and we can fill that time, you're not charged.

How do you work with families and support coordinators?

Support coordinators know what it's like to refer a participant and then chase for updates. Families know what it's like to feel out of the loop. Neither happens here. Every participant has one named team leader who handles communication with both families and support coordinators. We flag changes early and send documented updates.

I'm a support coordinator — how do you keep me in the loop?

You'll have the contact details of your participant's team leader. That means proactive updates, documented notes via Astalty, and early flags on any changes. We update support coordinators every 60 days with real data you can use at review time.

What's the difference between a registered and unregistered NDIS provider?

A registered provider has been assessed and audited to meet NDIS Practice Standards — for Hearts In Action, that's every 18 months. Unregistered providers have no external oversight. If you're NDIA-managed, you can only use registered providers. With a registered provider like HIA, you get a structured team — team leaders, documented shift notes, 60-day check-ins, and credentialed workers. With unregistered or independent providers, that structure is optional.

What does an NDIS support worker actually do?

An NDIS support worker helps with the practical and personal parts of daily life — personal care, meal preparation, community access, transport, domestic assistance, and building life skills. At Hearts In Action, you choose the support worker. They work toward real, measurable progress in the areas that matter most to you.

How do I find a good NDIS disability support worker?

Start with a registered NDIS provider — registration means independent audits and quality standards. Then ask the hard questions: are workers fully credentialed? Who do you call if you'd like to discuss your support and how your support worker is performing? Do you get the final say on who supports you? A good provider will have clear answers to all of these, because they've built the systems to back them up.

What types of disabilities do you support?

We support participants living with a wide range of disabilities across SEQ — including ASD, multiple sclerosis, fibromyalgia, major depression, GAD, intellectual disabilities, psychosocial disabilities, cerebral palsy, and acquired brain injuries. We suggest workers based on experience and specific needs — you decide.

What areas do you cover in South East Queensland?

Hearts In Action provides NDIS disability support workers across South East Queensland — covering the Gold Coast, Logan, Ipswich, and Brisbane regions and surrounding suburbs.

Registered NDIS Provider · Gold Coast · Logan · Ipswich · Brisbane

NDIS Support Workers in South East Queensland — Disability Support That Actually Works.

Every worker on our team is screened, trained, and exceptional — you meet them and decide who's right. A dedicated team leader picks up when you call, and every shift note is reviewed daily.

Let's Talk

Or call us directly: 07 2812 2406

For Families Who've Been Holding It All Together

You've Already Done the Hardest Part.

You've been the advocate, the scheduler, the backup plan. That was never your job. It's ours. Meet a worker who learns the routine — you decide if they're right. Weekly oversight and daily shift note reviews mean you can finally step back.

Let's Talk

Or call us directly: 07 2812 2406

Now Welcoming New Participants · Limited Spots

Your Life. Your Routine. Your Call.

A support worker who remembers how you like things done — not someone reading your file for the first time. You choose who's right, and the same person keeps showing up. If they're ever away, your backup already knows you.

Let's Talk

Or call us directly: 07 2812 2406

For Support Coordinators Tired of Chasing Providers

Refer Once. Stop Following Up.

You know the pattern: refer a participant, then spend weeks chasing for updates that never come. We send proactive progress reports and log every shift note — your review data is already waiting. Your dedicated contact picks up when you call.

Let's Talk

Or call us directly: 07 2812 2406

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NDIS Support Workers in South East Queensland — Disability Support That Actually Works.

You've Already Done the Hardest Part.

Your Life. Your Routine. Your Call.

Refer Once. Stop Following Up.

Finding a good NDIS support worker shouldn't feel like a second job.

Most providers hope things go well. We built a system so they do.

Built so support stays consistent — and you stay in control.

You Choose Your Worker

A Team That Stays Across It

Support That Doesn't Need Managing

Every support worker completes additional training through the NGO Training Centre.

NDIS disability support services that actually fit your life

One call is all it takes to know if we're the right fit.

Don't take our word for it.

What it feels like when support is finally working.

You'll notice the difference before the first shift is over.

A few weeks in, you realise you've stopped checking up on everything.

Months later, the standard is exactly where it was on day one.

The People Behind the Standard

The Heart of Everything We Do

Starting again with a new provider takes something. We know that.

A registered NDIS provider you can refer to without second-guessing

One conversation. That's all this is.

NDIS support worker questions families ask before booking a chat

Not ready to call? A message is fine.

NDIS disability support workers across South East Queensland