Meet Matt and Grace
Matt
Matt believes good support goes beyond completing tasks.
It comes from taking the time to build trust, understand the individual, and approach every interaction with genuine care and respect. The small things matter. Showing up when you say you will, listening properly, noticing when something has changed, and being willing to adjust your approach when needed.
The difference between adequate support and great support often comes down to attitude, reliability, and consistency. It’s about knowing when to step in and help, when to encourage independence, and always keeping the person at the centre of every decision. Matt is studying psychology at the University of Southern Queensland, and what he learns feeds straight back into how the team supports people day to day.
This philosophy influences the way our team works every day. We look for support workers who communicate openly, take initiative, and understand that meaningful support is built through relationships, not routines. By taking the time to get to know each participant and what matters most to them, we can provide support that feels personal, respectful, and helpful.
At the heart of it all is a simple goal: ensuring every person feels comfortable, understood, and supported by people they know they can trust.
Grace
Grace believes everyone deserves to feel safe, comfortable, and supported.
For her, good support starts with consistency. Taking the time to understand each person, learning what works for them, and being someone they can rely on day after day. It’s about more than following a routine. It’s about building trust through patience, reliability, and genuine understanding.
She believes the best support comes from paying attention to the small things. Recognising when someone needs extra support, adapting to their preferences and routines, and creating an environment where they feel comfortable being themselves. These moments may seem small, but they are often what make people feel most valued and supported.
This approach helps shape the way our team works every day. We focus on providing support that is steady, respectful, and tailored to the individual, so participants know what to expect and can feel confident in the people around them.
For Grace, it all comes back to one thing: helping every person feel safe in their own home, comfortable with their support team, and cared for by people who notice.
The People We're Proud To Call Team
Ayla
Ayla is a director of Hearts In Action and runs the business day to day as General Manager, so the person making the decisions is the same person answering the phone. She's calm, quick on her feet, and brings the same thoughtful care to participants as she does to the team around her.
What people notice about Ayla is her follow-through: when you ask for something, it happens, and she closes the loop with you so you're never left wondering.
Matty
Matty brings a practical, down-to-earth approach to the people he supports. He's someone participants can rely on to step in, lend a hand, and adapt to whatever the day requires.
Coming from a trade background as a butcher, Matty has spent years working with people from all walks of life, and it shows: he connects easily, puts people at ease, and participants genuinely enjoy spending time with him.
Kim
Kim genuinely enjoys getting to know people: building connections, listening to what matters most to them, and helping them feel supported and understood.
When someone is facing a challenge, she looks for practical ways through it, exploring options and opportunities that fit their interests, goals and preferences. She also holds a Bachelor of Podiatry, and that clinical knowledge quietly backs up the care she brings.
Kiyomi
Kiyomi approaches every visit with patience and care, and she's often the first to put her hand up when someone needs extra support. Participants know exactly what they're getting with her: the same calm, respectful support, every single time.
That reliability is the whole story with Kiyomi. She turns up, she pays attention, and she does what she said she'd do.
Ellexis
Ellexis is early in her career and works with a maturity well beyond it.
She brings a positive, can-do attitude to every shift and a natural ability to think on her feet, and participants value the kindness, warmth and encouragement she brings to their day.
Krista
Krista brings a wealth of experience and a calm, gentle way of working. She gets to know each person's preferences, routines and goals, then shapes the support around them.
Participants notice the effort she puts into making sure they feel heard and properly understood, and that care runs through every visit she does.
Book Your Support Consultation
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