CAREERS · Looking for a support worker? Head to our NDIS support workers in Ipswich page.
Support Worker Recruitment · Ipswich
Disability Support Worker Jobs Ipswich
Worthwhile work. A team that knows you.
Join our Ipswich team and help people build confidence, develop everyday skills and enjoy their community. Hearts In Action is a registered NDIS provider recruiting support workers from Ipswich Central to Springfield. We provide training and help our workers build their hours.
- Pay$48.42/hrIncluding super
- Job typeCasualFour-hour shifts are the aim
- LocationIpswichCentral to Springfield
- ShiftsMon to SunOvernight and sleepover shifts
Answer four questions on video and tell us your availability to get started. When we're recruiting for support worker jobs in Ipswich, we consider our existing applicants before placing new adverts. Questions about applying? Call 07 2812 2406.
- NDIS Registered Provider
- Insurance Covered
- ISO 9001 Certified
Support Worker Hourly Rates
- Weekdays
- $48.42
- Saturdays
- $67.78
- Sundays
- $87.15
- Public holidays
- $106.52
Hourly rates for casual shifts, 12% super included. The same rates before super are $43.23, $60.52, $77.81 and $95.11. On top of that, we cover work-related insurance and workers' compensation and pay a kilometre allowance when you drive participants in your vehicle.
What Working With Us Looks Like
We consider your strengths, experience and availability alongside each participant's needs and preferences. This helps us find people you can work well with.
Build Your Hours With Us
We offer suitable new support to our current team before looking for new workers. This helps people increase their hours and work towards greater financial security.
Call Your Team Leader
For questions, concerns or shift changes, call your team leader. You'll speak with someone who knows the participant and can help.
Time to Build Trust
Because you support the same people, you have time to earn their trust, learn how they like things done and notice their progress. You and the participant meet before support begins, and you each decide whether the match feels right.
What the Job Involves Day to Day
You might help someone with their morning routine, support them at an appointment or spend time practising an everyday skill. Each person's needs, interests, goals and choices guide what you do together.
One Ipswich participant wanted to spend a day out on the boat, so his support worker helped him go fishing.
Other support might involve visiting the Saturday markets, enjoying a milkshake at a favourite cafe or walking through Queens Park. Most shifts start at the participant's home.
The Work Can Include
- Personal care and help with daily routines.
- Building confidence and everyday skills.
- Driving to appointments, shops and activities.
- Community participation and social connection.
- Hoisting and similar assistance, with appropriate training.
- Calm, reliable support when plans change.
The Participants You'll Work With
You'll support people with different abilities, interests and day-to-day needs. Taking time to understand their preferences, routines, goals and boundaries helps you provide support that feels comfortable and useful to them.
Underlined tags lead to our support guides. They're used in our team's training and you can read them before applying.
Working Hours and Shifts in Ipswich
Mainly Casual Roles
Most of our disability support worker jobs in Ipswich are casual. The days and times you can work help us identify participants whose support arrangements may suit you.
How Long Shifts Run
Shifts run for at least two hours, and our aim is four or more. The majority are Monday to Friday. Weekend, overnight and sleepover shifts are available too.
Hours Follow the Match
We aim for consistent working arrangements. Your hours depend on suitable participant matches and their ongoing support needs.
Our Team Before New Hires
Before hiring, we consider whether someone on our team can take on the support, taking their availability and financial needs into account.
Where You Could Work in Ipswich
We welcome local applicants from Ipswich Central, Brassall, Redbank Plains, Springfield and surrounding suburbs. Across the Ipswich region, we look for workers based close to the participants they'll support.
If your suburb isn't listed, apply and tell us where you are and how far you'd travel.
You'll also find roles with us in Brisbane, Logan and the Gold Coast.
What You'll Need Before You Begin
You should be dependable, communicate clearly and respect each participant's right to make their own choices. A Certificate III in Individual Support (Disability) or similar is desirable, although you can apply without a formal qualification. If you're currently studying a relevant course, include that in your application. The documents below aren't needed to apply. You can get them after joining our team.
Checks and Certificates
- NDIS Worker Screening clearance (Yellow Card)
- Blue Card
- Current First Aid and CPR certificates
Licence and Vehicle
- Driver's licence
- Car registration certificate
- Comprehensive vehicle insurance
Identification and NDIS Training
- Birth certificate or passport
- New Worker NDIS Induction Module certificate
- Supporting People to Stay Infection Free module
You'll need everything above before you begin work, but not before you apply. We keep track of expiry dates in our scheduling platform so the team stays up to date. Need help checking what you have? Call 07 2812 2406 and we'll run through it together.
Training and the Ipswich Team You'll Join
You'll have training and a team to learn alongside. We encourage everyone to keep building their knowledge, whether this is their first support role or they have years of experience.
Our director, Matt, is studying a Bachelor of Psychology and uses research articles to develop our support guides. These are part of our team's training and are available on the website for you to read.
Matt and Grace stay involved with the support each participant receives. They keep the shifts organised and are on hand when something needs discussing or adjusting.
Matt
Grace
Ayla
Matty
Kimberley
Kiyomi
Ellexis
KristaHow to Apply for Support Worker Jobs in Ipswich
Your first step is a VideoAsk introduction. We review the applicant list each time we need to recruit, and only advertise after that.
Answer Four Questions
Complete your VideoAsk on camera using your phone, then write down your availability: the days and hours you can work and the number of hours you want each week. Upload your resume as part of the same step.
We Consider Your Application
We look at the availability you've written down and your experience alongside what participants need. If the timing isn't right, we may contact you about a later opportunity.
Interview With Us
If there's a possible match, we'll invite you to an interview to discuss the role, shifts and any questions you have.
Meet the Participant
You'll meet before support begins. The participant chooses their worker, and you'll also have the opportunity to decide whether the role feels right for you.
Preparing for the VideoAsk Questions
The first stage is a video introduction through VideoAsk, followed by an interview if there's a potential match. We've included the four questions to help you prepare, giving you time to think about your answers before recording.
Take your time and answer in your own words. You don't need to be polished or confident on camera. Some people who felt they hadn't done well actually came across very well to us, so please don't let nerves stop you.
- Why do you want to be a support worker?
- What makes a good support worker?
- Can you share a specific time in a past role when a client or colleague directed their frustration at you? How did you manage your emotions in that moment and ensure it didn't affect the support you provided?
- How does using your phone for personal reasons during a shift affect participants?
Disability Support Worker Jobs Ipswich: FAQs
What are the pay rates for support workers in Ipswich?
Casual rates including 12% super are $48.42 an hour Monday to Friday, $67.78 on Saturdays, $87.15 on Sundays and $106.52 on public holidays. Before super is added, the rates are $43.23, $60.52, $77.81 and $95.11.
Will I be employed as a casual?
In most cases, yes. We try to build consistent arrangements, and our existing team is offered new support first so they can increase their hours.
Do I need to be qualified or experienced?
A formal qualification isn't needed to apply. A Certificate III in Individual Support (Disability) or similar is desirable, and we take your experience, judgement, reliability and willingness to learn into account.
Do I need a licence and a car?
Yes, both. We require a driver's licence, a registered vehicle and comprehensive vehicle insurance. If you transport participants in your vehicle during a shift, you're paid a kilometre allowance.
Is there a two-hour minimum shift?
Yes. Two hours is our minimum, and we aim for four hours or longer. The length and timing of each shift depend on the participant's support needs.
My availability is limited. Can I still apply?
Yes. Tell us the days and times you can work. Since a suitable match depends on when participants need support, we may contact you down the track if we can't match you straight away.
Can I be considered if I've applied before?
Yes. Before placing a new advert we review our applicant list. If you weren't selected earlier, it may be that your availability didn't fit the support required at that time. Doing the VideoAsk helps us consider you for future opportunities.
Are disability support worker and NDIS support worker different jobs?
We use both terms for the roles advertised here. Disability support worker is the broader title; NDIS support worker refers to providing support funded through a participant's NDIS plan. Our NDIS support worker jobs in Ipswich follow the application process on this page.
I'm looking for a support worker, not work. Where do I go?
This is our recruitment page. If you're an NDIS participant or family member looking for support, go to our NDIS support workers in Ipswich page, or read about us as a registered NDIS provider in Ipswich.
Apply to Join Our Ipswich Team
We'd like to hear from you if you're reliable, willing to learn and committed to providing thoughtful, respectful support. Introduce yourself through VideoAsk so we can consider your application for a suitable support worker job in Ipswich.
Have a question before you apply? Call 07 2812 2406, ideally Monday to Friday.
If it's support you're after, visit our NDIS support workers in Ipswich page, or read more about us as a registered NDIS provider in Ipswich.