Registered NDIS Provider · Logan
NDIS Provider Logan: Registered Support From a Team That Shows Up
Hearts In Action is a registered NDIS provider supporting people across the City of Logan with professional, reliable and personal support. We work with self-managed, plan-managed and NDIA-managed participants, with a team that stays involved and support that is built around the person receiving it.
Choosing an NDIS Provider You Can Rely On in Logan
Some providers list Logan as part of a much larger service area, which can mean support workers travelling long distances or different people being sent depending on who is available. That can make it harder to build consistency, trust and a support team that really knows you.
Logan is a core part of our service area, sitting between the other SEQ regions we support. This page gives you practical information to help you choose with confidence: what NDIS registration means and how to check it, questions worth asking any provider, how your plan management type affects your options, and what to consider if you are thinking about changing providers.
What "Registered NDIS Provider" Actually Means
Hearts In Action is a registered NDIS provider, and our registration can be verified with the NDIS Quality and Safeguards Commission under Registration ID 4-KWB0Q23.
Registration gives you something clear and independent to check when choosing a provider. It sets a standard for how the organisation operates and the accountability that sits behind your support.
But registration is only part of the picture. Consistency, communication, choice and the people you work with matter just as much.
Independently Audited
Registered providers are audited against the NDIS Practice Standards by an approved quality auditor, not self-assessed. Our registration is public: search "Hearts In Action" or 4-KWB0Q23 on the NDIS Commission's provider register.
Screened, Qualified Workers
Every worker holds a current NDIS Worker Screening Check and Blue Card, with First Aid/CPR, infection control training and relevant qualifications such as a Certificate III in Disability Support.
Bound by the NDIS Code of Conduct
We carry formal complaint and incident-reporting obligations. If something ever isn't right, you can raise it with us directly, or go straight to the NDIS Commission. That accountability is the point of registration.
Available to Every Plan Type
If your plan is NDIA-managed, you can only use registered providers, so we can support you. Self-managed and plan-managed participants can choose anyone, and registration is still the easiest quality signal to verify.
Will I meet my support worker before support starts?
Yes. We introduce you first, and you decide whether the person feels like the right fit before regular support begins.
How many different workers will I actually see?
We aim to keep your support with the same worker or a small, consistent team, so you can build trust without starting again each visit.
What happens when my regular worker is away?
Where possible, we arrange cover from someone already within your support team. We'll also let you know who is coming before the shift.
Can I change support workers if the fit isn't right?
Yes. Just speak with us. We'll handle the conversation and work with you to find someone who feels like a better fit.
Are you registered, and can I check?
Yes. Hearts In Action is registered with the NDIS Quality and Safeguards Commission under Registration ID 4-KWB0Q23 and ABN 76 682 920 412.
Who do I call when something changes?
Call 07 2812 2406 and speak with the team who knows your support and manages your roster.
Six Questions To Ask Any NDIS Provider
The quality of your support comes down to the team delivering it and how well the provider keeps things consistent around them. These are six practical questions worth asking before you choose any NDIS provider, including us.
We've included our own answers so you know exactly what to expect.
The Supports We Provide Across Logan
As an NDIS provider in Logan, we deliver support across Core Supports and Capacity Building, with three main areas of support:
Community Access
Getting out and taking part in everyday life, whether that's appointments, sport, events, social activities or simply grabbing a coffee somewhere you enjoy.
Explore community access →Personal Care & Daily Living
Respectful support with personal care, daily routines and everyday tasks at home, provided in a way that works for you.
Explore daily living support →Capacity Building
Practical support to build skills, confidence and greater independence in the areas you want to work on.
Explore capacity building →The People Behind the Provider
Hearts In Action was founded by Matt and Grace, and we've kept it personal. They know the people we support, stay involved in what's happening, and remain part of the day-to-day conversations around each person's support.
Matt focuses strongly on the quality of the support itself: finding the right people, building consistency and making sure support encourages independence rather than taking over. Grace brings the same focus to the relationship side of support: being dependable, listening properly and noticing the small things that help someone feel comfortable and valued.
Our General Manager, Ayla, works closely with participants, families and support workers to keep that standard consistent across each roster.
Matt
Grace
Ayla
Matty
Kimberley
Kiyomi
Ellexis
Krista
What Being the Provider Actually Involves
One of our participants was worried about his sheep being caught out in a hailstorm. Building a shelter wasn't written into a checklist, but it mattered to him, so he and his support worker worked on it together over several visits: planning it, measuring it and building it from the ground up.
That kind of support relies on consistency. Having the same worker come back means they can pick up where they left off, understand what the person is working towards and see it through properly.
That is what being the provider means to us: putting the right support around someone so the things that matter to them can keep moving forward.
NDIA-Managed
The NDIA pays your provider directly. NDIA-managed funding can only be used with registered NDIS providers, and Hearts In Action is registered.
Plan-Managed
Your plan manager handles payments and claims on your behalf. You can choose from both registered and unregistered providers.
Self-Managed
You manage your funding and pay providers directly, giving you greater choice over who you use. We work with self-managed participants across Logan.
Which Providers Can Your Plan Actually Use?
How your plan is managed affects which providers you can choose, so it is worth knowing before you start comparing options.
For all participants, maximum prices are capped under the NDIS Pricing Arrangements. You can check current rates in our free NDIS price guide.
Not sure how your plan is managed or what your funding can be used for? Call 07 2812 2406 and we'll talk it through with you. You can also use our free NDIS funding calculator to see how long your funding may last.
Switching NDIS Providers Without Losing Support
A lot of people searching for a new NDIS provider in Logan already have one. Switching is normal, it's your right under the NDIS, and done properly it doesn't leave a gap in your support. Here's how it works.
Worried about the conversation with your current provider? We can help you with this: call 07 2812 2406.
Check Your Service Agreement
Look for the notice period with your current provider, commonly two to four weeks. That's usually the only formal obligation.
No New Plan Needed
Changing providers doesn't require a plan review or anyone's approval. Your funding stays exactly as it is. It simply moves with you.
Line Up the New Support First
We introduce you to your new worker and agree a start date before you give notice, so there's never a week with no support in it.
We Handle the Handover
We'll work with you, and with your current provider where needed, so routines, preferences and important details carry across instead of starting from zero.
A Registered NDIS Provider Across Logan
As a registered NDIS provider in Logan, we support participants across the whole city, including:
Northern Logan
Southern Logan
Don't see your suburb listed? We provide NDIS support throughout the City of Logan.
You can also meet our Logan NDIS support worker team and learn more about the people delivering support locally.
Hearts In Action is also a registered NDIS provider on the Gold Coast, in Brisbane and Ipswich.
Creating More Opportunities Through Local Partnerships
As a registered NDIS provider in Logan, Hearts In Action looks for ways to create more opportunities for participants beyond their regular support shifts.
Our partnership with Get Pickld in Meadowbrook is one example. Together, we've created a social pickleball option where participants can get active, meet people and enjoy something different in the community.
For people already supported by Hearts In Action, pickleball can form part of their community access support where it fits their interests, goals and funding.
It is part of how we see good support: creating more ways for people to get involved, build confidence and stay connected to their local community.
What Families Say About Us as a Provider
Real Google reviews from the families and participants we support.
"Matt is incredibly approachable, patient and genuinely passionate about helping others. It's clear that he puts a lot of care into what he does and goes above and beyond to support the people around him. Hearts In Action is clearly focused on making a positive difference and providing quality, personalised support. Highly recommend!"
"Matt and Ayla genuinely listen, understand our needs and work closely with me to achieve positive outcomes for my son. I truly appreciate their support and everything they have done for our family."
"Matt is the best guy in the service! He is super organized, friendly, knowledgeable and patient with people!"
NDIS Provider Logan FAQ
Is Hearts In Action a registered NDIS provider?
Yes. Hearts In Action is a registered NDIS provider Logan participants can verify, under Registration ID 4-KWB0Q23 and ABN 76 682 920 412.
What's the difference between a registered and unregistered NDIS provider?
Registered providers are independently audited against the NDIS Practice Standards and must meet ongoing registration requirements. Workers in risk-assessed roles must also meet NDIS worker screening requirements. Both registered and unregistered providers must follow the NDIS Code of Conduct, but NDIA-managed participants can only use registered providers.
How do I switch NDIS providers in Logan?
Start by checking the notice period in your current service agreement, then call us on 07 2812 2406. Changing providers does not require a plan review. We can organise your new support worker and agree on a start date around your existing support so the transition is as smooth as possible.
Can you take NDIA-managed participants?
Yes. NDIA-managed participants must use registered NDIS providers, and Hearts In Action is a registered NDIS provider Logan participants can use with NDIA-managed funding.
What supports do you provide in Logan?
We're an NDIS provider Logan City families use for community access, personal care and daily living, and capacity building, with support available across the City of Logan.
Do you really cover all of Logan?
Yes. We're an NDIS provider Logan families can access across the city, from Springwood, Underwood and Daisy Hill through to Browns Plains, Loganholme and Beenleigh.
Do you have capacity for new Logan participants?
In most cases, yes. Availability depends on your location, preferred schedule and support needs. Call 07 2812 2406 and we'll give you a clear answer about what we can provide and when support could begin. That's something you should be able to expect from any NDIS provider Logan families are considering.
How do you vet your support workers?
As a minimum, our support workers hold a current NDIS Worker Screening Clearance, Blue Card, First Aid and CPR certification, infection control training and a current driver's licence. Workers using their own vehicle for support must also have current registration and comprehensive car insurance.
Beyond the checks, we look closely at attitude, reliability and whether someone is the right fit for the people we support. You choose who supports you, and you'll meet them before regular support begins.
You can get to know our team on our Logan support worker page.
How much do your services cost?
Our rates are capped under the current NDIS Pricing Schedule across self-managed, plan-managed and NDIA-managed participants. The rate depends on the type of support, the day of the week and the time it is delivered.
We can explain exactly what applies to your support when you call, or you can work out how long your funding may last using our free calculator.
Is there a two-hour minimum for NDIS supports?
Our support workers work under the SCHADS Award. For casual and part-time employees performing disability services work, the Award requires a minimum payment of two hours each time they work.
We'll explain how the two-hour minimum applies to your support before anything is agreed.
Can I choose my own NDIS provider?
Yes. You choose who provides your NDIS supports. Self-managed and plan-managed participants can use registered or unregistered providers, while NDIA-managed participants must use registered providers. Hearts In Action is a registered NDIS provider Logan participants can choose with all three plan management types.
How do I choose an NDIS provider in Logan?
Look at the whole team behind the support. Ask how they will work with you or your family, how they communicate, how they keep support consistent, how they support their workers, and what happens when something changes.
Then have a conversation with them. The right provider should take the time to understand the person, involve you or your family where appropriate, and work together with everyone involved in the support rather than treating each shift in isolation.
Thinking About Hearts In Action as Your Logan NDIS Provider?
Give us a call, ask your questions and get a feel for how we work before you decide.
07 2812 2406New enquiries get a quick response, and a call Monday to Friday is the fastest way to reach us.
Book a Provider Chat
Choose a time that suits you and we'll talk through your plan, your goals and what you're looking for in an NDIS provider Logan families recommend.
Supporting participants with a wide range of disabilities and conditions, guided by the research-backed guides our team trains on.